Question 1

What is the Hawaiian Airlines reservations phone number?

Accepted Answer

Hawaiian Airlines reservations can be reached at +1-800-367-5320, 24 hours a day. CheapoTrav also publishes phone-only fares that are not loaded into online inventory — call us first to compare.

Question 2

Where does Hawaiian Airlines fly from?

Accepted Answer

Hawaiian Airlines operates from 3 primary hubs — HNL, OGG, KOA — and serves roughly 31 destinations worldwide with a fleet of about 60 aircraft. Founded in 1929 and headquartered in United States, Hawaiian Airlines is one of the larger carriers in the Oceania region.

Question 3

Is Hawaiian Airlines part of an airline alliance?

Accepted Answer

Hawaiian Airlines is an independent carrier and is not part of Star Alliance, oneworld or SkyTeam, though it does maintain bilateral partnerships for codeshares and frequent-flyer earning.

Question 4

What is the Hawaiian Airlines carry-on baggage allowance?

Accepted Answer

1 carry-on (22 × 14 × 9 in) + 1 personal item, free in most fares. Items that exceed those dimensions are gate-checked and may incur a fee, so it is worth measuring your bag at home — including wheels and handles — before you fly.

Question 5

How much does a checked bag cost on Hawaiian Airlines?

Accepted Answer

First checked bag $30–$40, second $40–$50. Free for elite & premium cabins. Elite HawaiianMiles members and passengers traveling in Business typically receive a higher free checked allowance — check your fare class on the booking confirmation for the exact entitlement.

Question 6

What is Hawaiian Airlines's cancellation and refund policy?

Accepted Answer

Free 24-hour cancellation. Main cabin non-refundable; refundable fares available. Refunds are issued to the original form of payment and typically post within 7 business days for credit cards or up to 20 days for cash and check purchases. Travel-insurance or trip-protection plans can broaden the reasons that qualify for a refund.

Question 7

Does Hawaiian Airlines charge change fees?

Accepted Answer

No change fees on domestic / short-haul main cabin. Basic Economy non-changeable. Same-day flight changes are usually offered as a flat-fee option (subject to availability in your original fare bucket). Note that any fare difference between the original and new flight is always payable on top of the change fee.

Question 8

What cabin classes does Hawaiian Airlines offer?

Accepted Answer

Hawaiian Airlines sells the following cabins: Economy (31 in); Premium Economy (36 in); Business (Lie-flat suite). Cabin availability varies by aircraft type and route — long-haul widebody routes generally offer the full premium line-up, while short-haul narrowbody flights typically operate with Economy and a domestic First/Premium only.

Question 9

Does Hawaiian Airlines have Wi-Fi on board?

Accepted Answer

Yes — Hawaiian Airlines offers Wi-Fi across most of its fleet. Availability by cabin: Economy — Free fleetwide (Starlink); Premium Economy — Free fleetwide; Business — Free fleetwide. Connectivity is typically fastest on widebody aircraft equipped with Ka-band or Ku-band satellite service; older regional jets may still rely on slower air-to-ground systems.

Question 10

What in-flight entertainment and meals can I expect on Hawaiian Airlines?

Accepted Answer

Entertainment ranges across the cabins as follows: Economy — Seatback HD; Premium Economy — Seatback HD; Business — Seatback HD. On the catering side, Economy passengers receive hawaiian-themed complimentary meal incl. mai tai., while Business guests enjoy hawaii-inspired chef menu. Pre-order meal selection is available on most long-haul routes if you book at least 24 hours before departure.

Question 11

How does Hawaiian Airlines's HawaiianMiles loyalty program work?

Accepted Answer

HawaiianMiles is Hawaiian Airlines's frequent-flyer program, with elite tiers Pualani Gold → Pualani Platinum. Miles can be earned on paid flights, partner airlines, co-branded credit-card spend, and redeemed for award tickets, cabin upgrades, and ancillaries. Elite status typically unlocks priority check-in, free checked bags, complimentary upgrades when available, and lounge access on international itineraries.

Question 12

Where are the Hawaiian Airlines lounges and how do I get in?

Accepted Answer

Hawaiian Airlines operates branded lounges at Honolulu (HNL). Access is generally limited to same-day travelers in Business or First, top-tier HawaiianMiles elites, and select co-brand credit-card holders. Day passes are sometimes sold subject to capacity; the flagship room is Plumeria Lounge, known for open-air lanai with diamond head views.

Question 13

What aircraft does Hawaiian Airlines fly?

Accepted Answer

Hawaiian Airlines's fleet of roughly 60 aircraft is built around 4 core types: airbus-a330-200, boeing-787-9, airbus-a321neo, boeing-717-200. Equipment is generally assigned by stage length — narrowbodies cover short and medium-haul routes, while widebodies are reserved for long-haul intercontinental flying. You can confirm the exact aircraft type for your itinerary at booking and again 24 hours before departure, since substitutions do happen.

Question 14

Can I travel with my pet on Hawaiian Airlines?

Accepted Answer

Small pets in-cabin $125 each way. Cargo program for larger pets. Carriers must fit fully under the seat in front of you, the pet must remain inside for the duration of the flight, and only a limited number of in-cabin pets are permitted per flight — book early. Service animals trained to assist passengers with disabilities travel free with documentation submitted at least 48 hours before departure.

Question 15

Does Hawaiian Airlines accept unaccompanied minors?

Accepted Answer

Ages 5–14: $150 fee each way, dedicated escort. An adult must complete a release form at the airport, present government-issued photo ID, and remain at the gate until the aircraft departs. The same identification is required by the receiving adult on arrival. Connecting itineraries and overnight flights are usually restricted for the youngest age band.

Question 16

How do I request special assistance on Hawaiian Airlines?

Accepted Answer

Wheelchair, mobility aid and medical equipment carried free with 48-hour notice. Requests can be added during booking, in your account profile, or by calling reservations. For mobility devices, give battery and dimension details ahead of time so the airport team can pre-stage the right equipment. Pre-boarding is offered to passengers who self-identify at the gate.

Question 17

When does check-in open for Hawaiian Airlines flights?

Accepted Answer

Online and mobile check-in opens 24 hours before scheduled departure and closes 45–60 minutes before departure for most domestic flights and 60–90 minutes before international departures. Airport baggage drop and ticket counters typically close 30–60 minutes before departure depending on the route. Plan to be through security at least 90 minutes before a domestic departure and 2–3 hours ahead of an international one.

Question 18

How can I find the cheapest Hawaiian Airlines flights?

Accepted Answer

For published fares, search 4–8 weeks ahead for domestic and 2–6 months ahead for international, fly mid-week (Tuesday/Wednesday) and avoid peak holiday windows. CheapoTrav also negotiates phone-only consolidator fares on Hawaiian Airlines that are not loaded into public booking engines — call +1 (815) 473-8090 to have an agent compare them against the best online price before you commit.

Hawaiian Airlines

Cabin experience

Airport lounges

Plumeria Lounge

Policies

Fleet

Airbus A330-200

Boeing 787-9 Dreamliner

Airbus A321neo

Boeing 717-200

Notable routes

Loyalty program

In pictures

Frequently asked questions about Hawaiian Airlines