What is the Kenya Airways reservations phone number?

Kenya Airways reservations can be reached at +254-20-642-2000, 24 hours a day. CheapoTrav also publishes phone-only fares that are not loaded into online inventory — call us first to compare.

Where does Kenya Airways fly from?

Kenya Airways operates from 1 primary hub — NBO — and serves roughly 50 destinations worldwide with a fleet of about 35 aircraft. Founded in 1977 and headquartered in Kenya, Kenya Airways is one of the larger carriers in the Africa region.

Is Kenya Airways part of an airline alliance?

Kenya Airways is a member of SkyTeam, which means you can earn and redeem Asante Rewards miles on every SkyTeam partner and use SkyTeam lounges when flying in eligible cabins.

What is the Kenya Airways carry-on baggage allowance?

1 cabin bag (55 × 40 × 23 cm) up to 8 kg + small personal item. Items that exceed those dimensions are gate-checked and may incur a fee, so it is worth measuring your bag at home — including wheels and handles — before you fly.

How much does a checked bag cost on Kenya Airways?

Included on most long-haul fares. €40–€70 short-haul per bag. Elite Asante Rewards members and passengers traveling in Business typically receive a higher free checked allowance — check your fare class on the booking confirmation for the exact entitlement.

What is Kenya Airways's cancellation and refund policy?

EU261 protected. Refundable fares + 24-hour cooling-off on direct sales. Refunds are issued to the original form of payment and typically post within 7 business days for credit cards or up to 20 days for cash and check purchases. Travel-insurance or trip-protection plans can broaden the reasons that qualify for a refund.

Does Kenya Airways charge change fees?

Flex fares change-free. Economy Saver change fee €70 + fare difference. Same-day flight changes are usually offered as a flat-fee option (subject to availability in your original fare bucket). Note that any fare difference between the original and new flight is always payable on top of the change fee.

What cabin classes does Kenya Airways offer?

Kenya Airways sells the following cabins: Economy (31 in); Business (Lie-flat). Cabin availability varies by aircraft type and route — long-haul widebody routes generally offer the full premium line-up, while short-haul narrowbody flights typically operate with Economy only.

Does Kenya Airways have Wi-Fi on board?

Yes — Kenya Airways offers Wi-Fi across most of its fleet. Availability by cabin: Economy — Paid; Business — Paid. Connectivity is typically fastest on widebody aircraft equipped with Ka-band or Ku-band satellite service; older regional jets may still rely on slower air-to-ground systems.

What in-flight entertainment and meals can I expect on Kenya Airways?

Entertainment ranges across the cabins as follows: Economy — Seatback HD; Business — Seatback HD. On the catering side, Economy passengers receive pan-african + international menu., while Business guests enjoy african-inspired menu. Pre-order meal selection is available on most long-haul routes if you book at least 24 hours before departure.

How does Kenya Airways's Asante Rewards loyalty program work?

Asante Rewards is Kenya Airways's frequent-flyer program, with elite tiers Silver → Gold → Platinum. Miles can be earned on paid flights, partner airlines, co-branded credit-card spend, and redeemed for award tickets, cabin upgrades, and ancillaries. Elite status typically unlocks priority check-in, free checked bags, complimentary upgrades when available, and lounge access on international itineraries.

Where are the Kenya Airways lounges and how do I get in?

Kenya Airways operates branded lounges at Nairobi (NBO). Access is generally limited to same-day travelers in Business or First, top-tier Asante Rewards elites, and SkyTeam elite partners. Day passes are sometimes sold subject to capacity; the flagship room is Pride Lounge, known for african coffee bar.

What aircraft does Kenya Airways fly?

Kenya Airways's fleet of roughly 35 aircraft is built around 3 core types: boeing-787-8, boeing-737-800, embraer-e190. Equipment is generally assigned by stage length — narrowbodies cover short and medium-haul routes, while widebodies are reserved for long-haul intercontinental flying. You can confirm the exact aircraft type for your itinerary at booking and again 24 hours before departure, since substitutions do happen.

Can I travel with my pet on Kenya Airways?

Small pets in-cabin €60–€100 EU, €200 long-haul. Service animals free. Carriers must fit fully under the seat in front of you, the pet must remain inside for the duration of the flight, and only a limited number of in-cabin pets are permitted per flight — book early. Service animals trained to assist passengers with disabilities travel free with documentation submitted at least 48 hours before departure.

Does Kenya Airways accept unaccompanied minors?

Ages 5–11: €40–€100 fee each way. Optional 12–17. An adult must complete a release form at the airport, present government-issued photo ID, and remain at the gate until the aircraft departs. The same identification is required by the receiving adult on arrival. Connecting itineraries and overnight flights are usually restricted for the youngest age band.

How do I request special assistance on Kenya Airways?

PRM service free under EC 1107/2006. Request 48 hrs ahead. Requests can be added during booking, in your account profile, or by calling reservations. For mobility devices, give battery and dimension details ahead of time so the airport team can pre-stage the right equipment. Pre-boarding is offered to passengers who self-identify at the gate.

When does check-in open for Kenya Airways flights?

Online and mobile check-in opens 24 hours before scheduled departure and closes 45–60 minutes before departure for most domestic flights and 60–90 minutes before international departures. Airport baggage drop and ticket counters typically close 30–60 minutes before departure depending on the route. Plan to be through security at least 90 minutes before a domestic departure and 2–3 hours ahead of an international one.

How can I find the cheapest Kenya Airways flights?

For published fares, search 4–8 weeks ahead for domestic and 2–6 months ahead for international, fly mid-week (Tuesday/Wednesday) and avoid peak holiday windows. CheapoTrav also negotiates phone-only consolidator fares on Kenya Airways that are not loaded into public booking engines — call +1 (815) 473-8090 to have an agent compare them against the best online price before you commit.

What are the best seats on the Kenya Airways Boeing 737-800?

Look for bulkhead rows, exit rows and window seats away from the engines. Premium-cabin lie-flat seats offer the most comfort.

Which seats should I avoid on the Kenya Airways Boeing 737-800?

Avoid the last few rows of each cabin (reduced recline near the bulkhead), seats next to lavatories and galley areas, and middle seats in the back third of the cabin.

Does Kenya Airways offer extra-legroom seats on the Boeing 737-800?

Yes — Kenya Airways sells extra-legroom seats (Main Cabin Extra, Preferred, Economy Plus or equivalent) at booking or check-in. Exit-row seats are usually included.

How many seats are on the Kenya Airways Boeing 737-800?

Configurations vary by airline; tap the seat map above to see the cabin breakdown.

KQKQASkyTeam 4-Star Skytrax

Kenya Airways

The Pride of Africa.

Kenya's flag carrier and a SkyTeam member; major gateway to East Africa.

Fleet

Destinations

Founded

1977

Country

Kenya

Need help booking?

Unpublished phone-only deals available

1 (815) 473-8090

Cabin experience

Seat pitch: 31 in
Wi-Fi: Paid
Entertainment: Seatback HD
Meal: Pan-African + international menu.

See how Kenya Airways ranks for legroom →Compare Wi-Fi & entertainment →

Airport lounges

Pride Lounge

Nairobi (NBO)

Lounge

Access: Business / SkyTeam Elite Plus

African coffee bar.

See every airline's lounges at these airports →

Policies

Compare baggage fees →Compare change fees →Compare pet policies →

Seat map explorer

Switch between Kenya Airways aircraft variants to compare cabin layouts and find the best seats.

Boeing 787-8 Dreamliner Boeing 737-800 Embraer E190

100%

Generic 3-class (242 seats)·214 seats

Full Boeing 787-8 Dreamliner guide with FAQs, best seats and exit rows.

Open detailed guide

Fleet

Boeing

Boeing 787-8 Dreamliner

210–248 seats · Long-haul

Seat map

Boeing

Boeing 737-800

162–189 seats · Short-haul

Seat map

Embraer

Embraer E190

96–114 seats · Short-haul

Seat map

Notable routes

NBO ↔ JFK NBO ↔ LHR NBO ↔ BKK

See the world's longest airline routes

Loyalty program

Asante Rewards

Silver

Gold

Platinum

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In pictures

Reviews of Kenya Airways

Real experiences from verified travelers.

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Frequently asked questions about Kenya Airways

Other SkyTeam carriers

Delta Air Lines Air France KLM Royal Dutch Airlines Virgin Atlantic Korean Air China Airlines

See the full SkyTeam member map →

Kenya Airways

Cabin experience

Airport lounges

Pride Lounge

Policies

Baggage

Cancellation & refunds

Change fees

Pets

Unaccompanied minors

Special assistance

Seat map explorer

Fleet

Boeing 787-8 Dreamliner

Boeing 737-800

Embraer E190

Notable routes

Loyalty program

In pictures

Reviews of Kenya Airways

Frequently asked questions about Kenya Airways

What is the Kenya Airways reservations phone number?

Where does Kenya Airways fly from?

Is Kenya Airways part of an airline alliance?

What is the Kenya Airways carry-on baggage allowance?

How much does a checked bag cost on Kenya Airways?

What is Kenya Airways's cancellation and refund policy?

Does Kenya Airways charge change fees?

What cabin classes does Kenya Airways offer?

Does Kenya Airways have Wi-Fi on board?

What in-flight entertainment and meals can I expect on Kenya Airways?

How does Kenya Airways's Asante Rewards loyalty program work?

Where are the Kenya Airways lounges and how do I get in?

What aircraft does Kenya Airways fly?

Can I travel with my pet on Kenya Airways?

Does Kenya Airways accept unaccompanied minors?

How do I request special assistance on Kenya Airways?

When does check-in open for Kenya Airways flights?

How can I find the cheapest Kenya Airways flights?

Other SkyTeam carriers