What is the Air New Zealand reservations phone number?

Air New Zealand reservations can be reached at +64-9-357-3000, 24 hours a day. CheapoTrav also publishes phone-only fares that are not loaded into online inventory — call us first to compare.

Where does Air New Zealand fly from?

Air New Zealand operates from 1 primary hub — AKL — and serves roughly 50 destinations worldwide with a fleet of about 110 aircraft. Founded in 1940 and headquartered in New Zealand, Air New Zealand is one of the larger carriers in the Oceania region.

Is Air New Zealand part of an airline alliance?

Air New Zealand is a member of Star Alliance, which means you can earn and redeem Airpoints miles on every Star Alliance partner and use Star Alliance lounges when flying in eligible cabins.

What is the Air New Zealand carry-on baggage allowance?

7 kg + personal item (55 × 36 × 23 cm). Items that exceed those dimensions are gate-checked and may incur a fee, so it is worth measuring your bag at home — including wheels and handles — before you fly.

How much does a checked bag cost on Air New Zealand?

20–30 kg Economy, 40 kg Business, 50 kg First. Elite Airpoints members and passengers traveling in Business typically receive a higher free checked allowance — check your fare class on the booking confirmation for the exact entitlement.

What is Air New Zealand's cancellation and refund policy?

Flex refundable, Saver 50% refund minus admin fee. Refunds are issued to the original form of payment and typically post within 7 business days for credit cards or up to 20 days for cash and check purchases. Travel-insurance or trip-protection plans can broaden the reasons that qualify for a refund.

Does Air New Zealand charge change fees?

Saver $50–$100 + fare difference; Flex free. Same-day flight changes are usually offered as a flat-fee option (subject to availability in your original fare bucket). Note that any fare difference between the original and new flight is always payable on top of the change fee.

What cabin classes does Air New Zealand offer?

Air New Zealand sells the following cabins: Economy (32 in); Premium Economy (39 in); Business (Business Premier lie-flat). Signature product: New Business Premier Luxe with door. Cabin availability varies by aircraft type and route — long-haul widebody routes generally offer the full premium line-up, while short-haul narrowbody flights typically operate with Economy and a domestic First/Premium only.

Does Air New Zealand have Wi-Fi on board?

Yes — Air New Zealand offers Wi-Fi across most of its fleet. Availability by cabin: Economy — Paid; Premium Economy — Paid; Business — Paid. Connectivity is typically fastest on widebody aircraft equipped with Ka-band or Ku-band satellite service; older regional jets may still rely on slower air-to-ground systems.

What in-flight entertainment and meals can I expect on Air New Zealand?

Entertainment ranges across the cabins as follows: Economy — Seatback HD; Premium Economy — Seatback HD; Business — Seatback HD. On the catering side, Economy passengers receive nz-themed complimentary meal long-haul., while Business guests enjoy peter gordon menu. Pre-order meal selection is available on most long-haul routes if you book at least 24 hours before departure.

How does Air New Zealand's Airpoints loyalty program work?

Airpoints is Air New Zealand's frequent-flyer program, with elite tiers Silver → Gold → Elite. Miles can be earned on paid flights, partner airlines, co-branded credit-card spend, and redeemed for award tickets, cabin upgrades, and ancillaries. Elite status typically unlocks priority check-in, free checked bags, complimentary upgrades when available, and lounge access on international itineraries.

Where are the Air New Zealand lounges and how do I get in?

Air New Zealand operates branded lounges at Auckland (AKL). Access is generally limited to same-day travelers in Business or First, top-tier Airpoints elites, and Star Alliance elite partners. Day passes are sometimes sold subject to capacity; the flagship room is Air NZ Premium Lounge, known for walk-around bar overlooking tarmac.

What aircraft does Air New Zealand fly?

Air New Zealand's fleet of roughly 110 aircraft is built around 4 core types: boeing-787-9, boeing-787-10, airbus-a320neo, airbus-a321neo. Equipment is generally assigned by stage length — narrowbodies cover short and medium-haul routes, while widebodies are reserved for long-haul intercontinental flying. You can confirm the exact aircraft type for your itinerary at booking and again 24 hours before departure, since substitutions do happen.

Can I travel with my pet on Air New Zealand?

In-cabin not generally permitted; cargo program available. Carriers must fit fully under the seat in front of you, the pet must remain inside for the duration of the flight, and only a limited number of in-cabin pets are permitted per flight — book early. Service animals trained to assist passengers with disabilities travel free with documentation submitted at least 48 hours before departure.

Does Air New Zealand accept unaccompanied minors?

Ages 5–12: $80 fee, escort service. An adult must complete a release form at the airport, present government-issued photo ID, and remain at the gate until the aircraft departs. The same identification is required by the receiving adult on arrival. Connecting itineraries and overnight flights are usually restricted for the youngest age band.

How do I request special assistance on Air New Zealand?

Wheelchair / sensory accommodation free with 48-hr notice. Requests can be added during booking, in your account profile, or by calling reservations. For mobility devices, give battery and dimension details ahead of time so the airport team can pre-stage the right equipment. Pre-boarding is offered to passengers who self-identify at the gate.

When does check-in open for Air New Zealand flights?

Online and mobile check-in opens 24 hours before scheduled departure and closes 45–60 minutes before departure for most domestic flights and 60–90 minutes before international departures. Airport baggage drop and ticket counters typically close 30–60 minutes before departure depending on the route. Plan to be through security at least 90 minutes before a domestic departure and 2–3 hours ahead of an international one.

How can I find the cheapest Air New Zealand flights?

For published fares, search 4–8 weeks ahead for domestic and 2–6 months ahead for international, fly mid-week (Tuesday/Wednesday) and avoid peak holiday windows. CheapoTrav also negotiates phone-only consolidator fares on Air New Zealand that are not loaded into public booking engines — call +1 (815) 473-8090 to have an agent compare them against the best online price before you commit.

What are the best seats on the Air New Zealand Boeing 787-9 Dreamliner?

Look for bulkhead rows, exit rows and window seats away from the engines. Premium-cabin lie-flat seats offer the most comfort.

Which seats should I avoid on the Air New Zealand Boeing 787-9 Dreamliner?

Avoid the last few rows of each cabin (reduced recline near the bulkhead), seats next to lavatories and galley areas, and middle seats in the back third of the cabin.

Does Air New Zealand offer extra-legroom seats on the Boeing 787-9 Dreamliner?

Yes — Air New Zealand sells extra-legroom seats (Main Cabin Extra, Preferred, Economy Plus or equivalent) at booking or check-in. Exit-row seats are usually included.

How many seats are on the Air New Zealand Boeing 787-9 Dreamliner?

Configurations vary by airline; tap the seat map above to see the cabin breakdown.

NZANZStar Alliance 4-Star Skytrax

Air New Zealand

Take your seats.

Award-winning long-haul carrier famous for its Skycouch row and upcoming Skynest sleeping bunks.

Fleet

110

Destinations

Founded

1940

Country

New Zealand

Need help booking?

Unpublished phone-only deals available

1 (815) 473-8090

Cabin experience

Seat pitch: 32 in
Wi-Fi: Paid
Entertainment: Seatback HD
Meal: NZ-themed complimentary meal long-haul.

Signature

Skycouch row converts to a couch/bed.

See how Air New Zealand ranks for legroom →Compare Wi-Fi & entertainment →

Airport lounges

Air NZ Premium Lounge

Auckland (AKL)

Lounge

Access: Business / Star Gold

Walk-around bar overlooking tarmac.

See every airline's lounges at these airports →

Policies

Compare baggage fees →Compare change fees →Compare pet policies →

Seat map explorer

Switch between Air New Zealand aircraft variants to compare cabin layouts and find the best seats.

Boeing 787-9 Dreamliner

100%

Generic 3-class (290 seats)·231 seats

Full Boeing 787-9 Dreamliner guide with FAQs, best seats and exit rows.

Open detailed guide

Fleet

Boeing

Boeing 787-9 Dreamliner

248–296 seats · Long-haul

Seat map

Boeing

Boeing 787-10 Dreamliner

318–336 seats · Long-haul

Seat map

Airbus

Airbus A320neo

150–186 seats · Medium-haul

Seat map

Airbus

Airbus A321neo

180–244 seats · Medium-haul

Seat map

Notable routes

AKL ↔ JFK AKL ↔ LAX AKL ↔ ORD AKL ↔ NRT

See the world's longest airline routes

Loyalty program

Airpoints

Silver

Gold

Elite

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In pictures

Awards & recognition

AirlineRatings Airline of the Year — multi-year

Reviews of Air New Zealand

Real experiences from verified travelers.

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Frequently asked questions about Air New Zealand

Other Star Alliance carriers

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See the full Star Alliance member map →

Air New Zealand

Cabin experience

Airport lounges

Air NZ Premium Lounge

Policies

Baggage

Cancellation & refunds

Change fees

Pets

Unaccompanied minors

Special assistance

Seat map explorer

Fleet

Boeing 787-9 Dreamliner

Boeing 787-10 Dreamliner

Airbus A320neo

Airbus A321neo

Notable routes

Loyalty program

In pictures

Awards & recognition

Reviews of Air New Zealand

Frequently asked questions about Air New Zealand

What is the Air New Zealand reservations phone number?

Where does Air New Zealand fly from?

Is Air New Zealand part of an airline alliance?

What is the Air New Zealand carry-on baggage allowance?

How much does a checked bag cost on Air New Zealand?

What is Air New Zealand's cancellation and refund policy?

Does Air New Zealand charge change fees?

What cabin classes does Air New Zealand offer?

Does Air New Zealand have Wi-Fi on board?

What in-flight entertainment and meals can I expect on Air New Zealand?

How does Air New Zealand's Airpoints loyalty program work?

Where are the Air New Zealand lounges and how do I get in?

What aircraft does Air New Zealand fly?

Can I travel with my pet on Air New Zealand?

Does Air New Zealand accept unaccompanied minors?

How do I request special assistance on Air New Zealand?

When does check-in open for Air New Zealand flights?

How can I find the cheapest Air New Zealand flights?

Other Star Alliance carriers