Question 1

What is the Qantas reservations phone number?

Accepted Answer

Qantas reservations can be reached at +61-13-13-13, 24 hours a day. CheapoTrav also publishes phone-only fares that are not loaded into online inventory — call us first to compare.

Question 2

Where does Qantas fly from?

Accepted Answer

Qantas operates from 4 primary hubs — SYD, MEL, BNE, PER — and serves roughly 85 destinations worldwide with a fleet of about 130 aircraft. Founded in 1920 and headquartered in Australia, Qantas is one of the larger carriers in the Oceania region.

Question 3

Is Qantas part of an airline alliance?

Accepted Answer

Qantas is a member of oneworld, which means you can earn and redeem Qantas Frequent Flyer miles on every oneworld partner and use oneworld lounges when flying in eligible cabins.

Question 4

What is the Qantas carry-on baggage allowance?

Accepted Answer

7 kg + personal item (55 × 36 × 23 cm). Items that exceed those dimensions are gate-checked and may incur a fee, so it is worth measuring your bag at home — including wheels and handles — before you fly.

Question 5

How much does a checked bag cost on Qantas?

Accepted Answer

20–30 kg Economy, 40 kg Business, 50 kg First. Elite Qantas Frequent Flyer members and passengers traveling in Business typically receive a higher free checked allowance — check your fare class on the booking confirmation for the exact entitlement.

Question 6

What is Qantas's cancellation and refund policy?

Accepted Answer

Flex refundable, Saver 50% refund minus admin fee. Refunds are issued to the original form of payment and typically post within 7 business days for credit cards or up to 20 days for cash and check purchases. Travel-insurance or trip-protection plans can broaden the reasons that qualify for a refund.

Question 7

Does Qantas charge change fees?

Accepted Answer

Saver $50–$100 + fare difference; Flex free. Same-day flight changes are usually offered as a flat-fee option (subject to availability in your original fare bucket). Note that any fare difference between the original and new flight is always payable on top of the change fee.

Question 8

What cabin classes does Qantas offer?

Accepted Answer

Qantas sells the following cabins: Economy (31 in); Premium Economy (40 in); Business (Business Suite lie-flat); First (First Suite + ottoman). Cabin availability varies by aircraft type and route — long-haul widebody routes generally offer the full premium line-up, while short-haul narrowbody flights typically operate with Economy and a domestic First/Premium only.

Question 9

Does Qantas have Wi-Fi on board?

Accepted Answer

Yes — Qantas offers Wi-Fi across most of its fleet. Availability by cabin: Economy — Free domestic (Viasat); Premium Economy — Paid intl; Business — Paid intl; First — Paid intl. Connectivity is typically fastest on widebody aircraft equipped with Ka-band or Ku-band satellite service; older regional jets may still rely on slower air-to-ground systems.

Question 10

What in-flight entertainment and meals can I expect on Qantas?

Accepted Answer

Entertainment ranges across the cabins as follows: Economy — Seatback HD; Premium Economy — Seatback HD; Business — Seatback HD; First — Seatback HD. On the catering side, Economy passengers receive neil perry-designed complimentary meals long-haul., while Business guests enjoy rockpool menu, australian wines. Pre-order meal selection is available on most long-haul routes if you book at least 24 hours before departure.

Question 11

How does Qantas's Qantas Frequent Flyer loyalty program work?

Accepted Answer

Qantas Frequent Flyer is Qantas's frequent-flyer program, with elite tiers Silver → Gold → Platinum → Platinum One → Chairman's Lounge. Miles can be earned on paid flights, partner airlines, co-branded credit-card spend, and partners including oneworld, Emirates, and redeemed for award tickets, cabin upgrades, and ancillaries. Elite status typically unlocks priority check-in, free checked bags, complimentary upgrades when available, and lounge access on international itineraries.

Question 12

Where are the Qantas lounges and how do I get in?

Accepted Answer

Qantas operates branded lounges at Sydney (SYD), Los Angeles (LAX). Access is generally limited to same-day travelers in Business or First, top-tier Qantas Frequent Flyer elites, and oneworld elite partners. Day passes are sometimes sold subject to capacity; the flagship room is Qantas First Lounge, known for marc newson design, neil perry menu.

Question 13

What aircraft does Qantas fly?

Accepted Answer

Qantas's fleet of roughly 130 aircraft is built around 5 core types: airbus-a380, boeing-787-9, airbus-a330-300, boeing-737-800, airbus-a220-300. Equipment is generally assigned by stage length — narrowbodies cover short and medium-haul routes, while widebodies are reserved for long-haul intercontinental flying. You can confirm the exact aircraft type for your itinerary at booking and again 24 hours before departure, since substitutions do happen.

Question 14

Can I travel with my pet on Qantas?

Accepted Answer

In-cabin not generally permitted; cargo program available. Carriers must fit fully under the seat in front of you, the pet must remain inside for the duration of the flight, and only a limited number of in-cabin pets are permitted per flight — book early. Service animals trained to assist passengers with disabilities travel free with documentation submitted at least 48 hours before departure.

Question 15

Does Qantas accept unaccompanied minors?

Accepted Answer

Ages 5–12: $80 fee, escort service. An adult must complete a release form at the airport, present government-issued photo ID, and remain at the gate until the aircraft departs. The same identification is required by the receiving adult on arrival. Connecting itineraries and overnight flights are usually restricted for the youngest age band.

Question 16

How do I request special assistance on Qantas?

Accepted Answer

Wheelchair / sensory accommodation free with 48-hr notice. Requests can be added during booking, in your account profile, or by calling reservations. For mobility devices, give battery and dimension details ahead of time so the airport team can pre-stage the right equipment. Pre-boarding is offered to passengers who self-identify at the gate.

Question 17

When does check-in open for Qantas flights?

Accepted Answer

Online and mobile check-in opens 24 hours before scheduled departure and closes 45–60 minutes before departure for most domestic flights and 60–90 minutes before international departures. Airport baggage drop and ticket counters typically close 30–60 minutes before departure depending on the route. Plan to be through security at least 90 minutes before a domestic departure and 2–3 hours ahead of an international one.

Question 18

How can I find the cheapest Qantas flights?

Accepted Answer

For published fares, search 4–8 weeks ahead for domestic and 2–6 months ahead for international, fly mid-week (Tuesday/Wednesday) and avoid peak holiday windows. CheapoTrav also negotiates phone-only consolidator fares on Qantas that are not loaded into public booking engines — call +1 (815) 473-8090 to have an agent compare them against the best online price before you commit.

Qantas

Cabin experience

Airport lounges

Qantas First Lounge

Qantas First Lounge

Policies

Fleet

Airbus A380

Boeing 787-9 Dreamliner

Airbus A330-300

Boeing 737-800

Airbus A220-300

Notable routes

Loyalty program

In pictures

Awards & recognition

Frequently asked questions about Qantas

Other oneworld carriers

Qantas

Cabin experience

Airport lounges

Qantas First Lounge

Qantas First Lounge

Policies

Baggage

Cancellation & refunds

Change fees

Pets

Unaccompanied minors

Special assistance

Fleet

Airbus A380

Boeing 787-9 Dreamliner

Airbus A330-300

Boeing 737-800

Airbus A220-300

Notable routes

Loyalty program

In pictures

Awards & recognition

Frequently asked questions about Qantas

What is the Qantas reservations phone number?

Where does Qantas fly from?

Is Qantas part of an airline alliance?

What is the Qantas carry-on baggage allowance?

How much does a checked bag cost on Qantas?

What is Qantas's cancellation and refund policy?

Does Qantas charge change fees?

What cabin classes does Qantas offer?

Does Qantas have Wi-Fi on board?

What in-flight entertainment and meals can I expect on Qantas?

How does Qantas's Qantas Frequent Flyer loyalty program work?

Where are the Qantas lounges and how do I get in?

What aircraft does Qantas fly?

Can I travel with my pet on Qantas?

Does Qantas accept unaccompanied minors?

How do I request special assistance on Qantas?

When does check-in open for Qantas flights?

How can I find the cheapest Qantas flights?

Other oneworld carriers