Question 1

What is the Ethiopian Airlines reservations phone number?

Accepted Answer

Ethiopian Airlines reservations can be reached at +251-11-665-6666, 24 hours a day. CheapoTrav also publishes phone-only fares that are not loaded into online inventory — call us first to compare.

Question 2

Where does Ethiopian Airlines fly from?

Accepted Answer

Ethiopian Airlines operates from 1 primary hub — ADD — and serves roughly 130 destinations worldwide with a fleet of about 140 aircraft. Founded in 1945 and headquartered in Ethiopia, Ethiopian Airlines is one of the larger carriers in the Africa region.

Question 3

Is Ethiopian Airlines part of an airline alliance?

Accepted Answer

Ethiopian Airlines is a member of Star Alliance, which means you can earn and redeem ShebaMiles miles on every Star Alliance partner and use Star Alliance lounges when flying in eligible cabins.

Question 4

What is the Ethiopian Airlines carry-on baggage allowance?

Accepted Answer

1 cabin bag (55 × 40 × 23 cm) up to 8 kg + small personal item. Items that exceed those dimensions are gate-checked and may incur a fee, so it is worth measuring your bag at home — including wheels and handles — before you fly.

Question 5

How much does a checked bag cost on Ethiopian Airlines?

Accepted Answer

Long-haul 2× 23 kg free in Economy. Elite ShebaMiles members and passengers traveling in Business typically receive a higher free checked allowance — check your fare class on the booking confirmation for the exact entitlement.

Question 6

What is Ethiopian Airlines's cancellation and refund policy?

Accepted Answer

EU261 protected. Refundable fares + 24-hour cooling-off on direct sales. Refunds are issued to the original form of payment and typically post within 7 business days for credit cards or up to 20 days for cash and check purchases. Travel-insurance or trip-protection plans can broaden the reasons that qualify for a refund.

Question 7

Does Ethiopian Airlines charge change fees?

Accepted Answer

Flex fares change-free. Economy Saver change fee €70 + fare difference. Same-day flight changes are usually offered as a flat-fee option (subject to availability in your original fare bucket). Note that any fare difference between the original and new flight is always payable on top of the change fee.

Question 8

What cabin classes does Ethiopian Airlines offer?

Accepted Answer

Ethiopian Airlines sells the following cabins: Economy (32 in); Business (Cloud Nine lie-flat). Cabin availability varies by aircraft type and route — long-haul widebody routes generally offer the full premium line-up, while short-haul narrowbody flights typically operate with Economy only.

Question 9

Does Ethiopian Airlines have Wi-Fi on board?

Accepted Answer

Yes — Ethiopian Airlines offers Wi-Fi across most of its fleet. Availability by cabin: Economy — Paid; Business — Paid. Connectivity is typically fastest on widebody aircraft equipped with Ka-band or Ku-band satellite service; older regional jets may still rely on slower air-to-ground systems.

Question 10

What in-flight entertainment and meals can I expect on Ethiopian Airlines?

Accepted Answer

Entertainment ranges across the cabins as follows: Economy — Seatback HD; Business — Seatback HD. On the catering side, Economy passengers receive ethiopian + international menu., while Business guests enjoy multi-course with ethiopian coffee ceremony. Pre-order meal selection is available on most long-haul routes if you book at least 24 hours before departure.

Question 11

How does Ethiopian Airlines's ShebaMiles loyalty program work?

Accepted Answer

ShebaMiles is Ethiopian Airlines's frequent-flyer program, with elite tiers Silver → Gold → Platinum. Miles can be earned on paid flights, partner airlines, co-branded credit-card spend, and redeemed for award tickets, cabin upgrades, and ancillaries. Elite status typically unlocks priority check-in, free checked bags, complimentary upgrades when available, and lounge access on international itineraries.

Question 12

Where are the Ethiopian Airlines lounges and how do I get in?

Accepted Answer

Ethiopian Airlines operates branded lounges at Addis Ababa (ADD). Access is generally limited to same-day travelers in Business or First, top-tier ShebaMiles elites, and Star Alliance elite partners. Day passes are sometimes sold subject to capacity; the flagship room is Cloud Nine Lounge, known for ethiopian coffee ceremony.

Question 13

What aircraft does Ethiopian Airlines fly?

Accepted Answer

Ethiopian Airlines's fleet of roughly 140 aircraft is built around 3 core types: airbus-a350-900, boeing-787-9, boeing-777-300er. Equipment is generally assigned by stage length — narrowbodies cover short and medium-haul routes, while widebodies are reserved for long-haul intercontinental flying. You can confirm the exact aircraft type for your itinerary at booking and again 24 hours before departure, since substitutions do happen.

Question 14

Can I travel with my pet on Ethiopian Airlines?

Accepted Answer

Small pets in-cabin €60–€100 EU, €200 long-haul. Service animals free. Carriers must fit fully under the seat in front of you, the pet must remain inside for the duration of the flight, and only a limited number of in-cabin pets are permitted per flight — book early. Service animals trained to assist passengers with disabilities travel free with documentation submitted at least 48 hours before departure.

Question 15

Does Ethiopian Airlines accept unaccompanied minors?

Accepted Answer

Ages 5–11: €40–€100 fee each way. Optional 12–17. An adult must complete a release form at the airport, present government-issued photo ID, and remain at the gate until the aircraft departs. The same identification is required by the receiving adult on arrival. Connecting itineraries and overnight flights are usually restricted for the youngest age band.

Question 16

How do I request special assistance on Ethiopian Airlines?

Accepted Answer

PRM service free under EC 1107/2006. Request 48 hrs ahead. Requests can be added during booking, in your account profile, or by calling reservations. For mobility devices, give battery and dimension details ahead of time so the airport team can pre-stage the right equipment. Pre-boarding is offered to passengers who self-identify at the gate.

Question 17

When does check-in open for Ethiopian Airlines flights?

Accepted Answer

Online and mobile check-in opens 24 hours before scheduled departure and closes 45–60 minutes before departure for most domestic flights and 60–90 minutes before international departures. Airport baggage drop and ticket counters typically close 30–60 minutes before departure depending on the route. Plan to be through security at least 90 minutes before a domestic departure and 2–3 hours ahead of an international one.

Question 18

How can I find the cheapest Ethiopian Airlines flights?

Accepted Answer

For published fares, search 4–8 weeks ahead for domestic and 2–6 months ahead for international, fly mid-week (Tuesday/Wednesday) and avoid peak holiday windows. CheapoTrav also negotiates phone-only consolidator fares on Ethiopian Airlines that are not loaded into public booking engines — call +1 (815) 473-8090 to have an agent compare them against the best online price before you commit.

Ethiopian Airlines

Cabin experience

Airport lounges

Cloud Nine Lounge

Policies

Fleet

Airbus A350-900

Boeing 787-9 Dreamliner

Boeing 777-300ER

Notable routes

Loyalty program

In pictures

Frequently asked questions about Ethiopian Airlines

Other Star Alliance carriers