What is the Ethiopian Airlines reservations phone number?

Ethiopian Airlines reservations can be reached at +251-11-665-6666, 24 hours a day. CheapoTrav also publishes phone-only fares that are not loaded into online inventory — call us first to compare.

Where does Ethiopian Airlines fly from?

Ethiopian Airlines operates from 1 primary hub — ADD — and serves roughly 130 destinations worldwide with a fleet of about 140 aircraft. Founded in 1945 and headquartered in Ethiopia, Ethiopian Airlines is one of the larger carriers in the Africa region.

Is Ethiopian Airlines part of an airline alliance?

Ethiopian Airlines is a member of Star Alliance, which means you can earn and redeem ShebaMiles miles on every Star Alliance partner and use Star Alliance lounges when flying in eligible cabins.

What is the Ethiopian Airlines carry-on baggage allowance?

1 cabin bag (55 × 40 × 23 cm) up to 8 kg + small personal item. Items that exceed those dimensions are gate-checked and may incur a fee, so it is worth measuring your bag at home — including wheels and handles — before you fly.

How much does a checked bag cost on Ethiopian Airlines?

Long-haul 2× 23 kg free in Economy. Elite ShebaMiles members and passengers traveling in Business typically receive a higher free checked allowance — check your fare class on the booking confirmation for the exact entitlement.

What is Ethiopian Airlines's cancellation and refund policy?

EU261 protected. Refundable fares + 24-hour cooling-off on direct sales. Refunds are issued to the original form of payment and typically post within 7 business days for credit cards or up to 20 days for cash and check purchases. Travel-insurance or trip-protection plans can broaden the reasons that qualify for a refund.

Does Ethiopian Airlines charge change fees?

Flex fares change-free. Economy Saver change fee €70 + fare difference. Same-day flight changes are usually offered as a flat-fee option (subject to availability in your original fare bucket). Note that any fare difference between the original and new flight is always payable on top of the change fee.

What cabin classes does Ethiopian Airlines offer?

Ethiopian Airlines sells the following cabins: Economy (32 in); Business (Cloud Nine lie-flat). Cabin availability varies by aircraft type and route — long-haul widebody routes generally offer the full premium line-up, while short-haul narrowbody flights typically operate with Economy only.

Does Ethiopian Airlines have Wi-Fi on board?

Yes — Ethiopian Airlines offers Wi-Fi across most of its fleet. Availability by cabin: Economy — Paid; Business — Paid. Connectivity is typically fastest on widebody aircraft equipped with Ka-band or Ku-band satellite service; older regional jets may still rely on slower air-to-ground systems.

What in-flight entertainment and meals can I expect on Ethiopian Airlines?

Entertainment ranges across the cabins as follows: Economy — Seatback HD; Business — Seatback HD. On the catering side, Economy passengers receive ethiopian + international menu., while Business guests enjoy multi-course with ethiopian coffee ceremony. Pre-order meal selection is available on most long-haul routes if you book at least 24 hours before departure.

How does Ethiopian Airlines's ShebaMiles loyalty program work?

ShebaMiles is Ethiopian Airlines's frequent-flyer program, with elite tiers Silver → Gold → Platinum. Miles can be earned on paid flights, partner airlines, co-branded credit-card spend, and redeemed for award tickets, cabin upgrades, and ancillaries. Elite status typically unlocks priority check-in, free checked bags, complimentary upgrades when available, and lounge access on international itineraries.

Where are the Ethiopian Airlines lounges and how do I get in?

Ethiopian Airlines operates branded lounges at Addis Ababa (ADD). Access is generally limited to same-day travelers in Business or First, top-tier ShebaMiles elites, and Star Alliance elite partners. Day passes are sometimes sold subject to capacity; the flagship room is Cloud Nine Lounge, known for ethiopian coffee ceremony.

What aircraft does Ethiopian Airlines fly?

Ethiopian Airlines's fleet of roughly 140 aircraft is built around 3 core types: airbus-a350-900, boeing-787-9, boeing-777-300er. Equipment is generally assigned by stage length — narrowbodies cover short and medium-haul routes, while widebodies are reserved for long-haul intercontinental flying. You can confirm the exact aircraft type for your itinerary at booking and again 24 hours before departure, since substitutions do happen.

Can I travel with my pet on Ethiopian Airlines?

Small pets in-cabin €60–€100 EU, €200 long-haul. Service animals free. Carriers must fit fully under the seat in front of you, the pet must remain inside for the duration of the flight, and only a limited number of in-cabin pets are permitted per flight — book early. Service animals trained to assist passengers with disabilities travel free with documentation submitted at least 48 hours before departure.

Does Ethiopian Airlines accept unaccompanied minors?

Ages 5–11: €40–€100 fee each way. Optional 12–17. An adult must complete a release form at the airport, present government-issued photo ID, and remain at the gate until the aircraft departs. The same identification is required by the receiving adult on arrival. Connecting itineraries and overnight flights are usually restricted for the youngest age band.

How do I request special assistance on Ethiopian Airlines?

PRM service free under EC 1107/2006. Request 48 hrs ahead. Requests can be added during booking, in your account profile, or by calling reservations. For mobility devices, give battery and dimension details ahead of time so the airport team can pre-stage the right equipment. Pre-boarding is offered to passengers who self-identify at the gate.

When does check-in open for Ethiopian Airlines flights?

Online and mobile check-in opens 24 hours before scheduled departure and closes 45–60 minutes before departure for most domestic flights and 60–90 minutes before international departures. Airport baggage drop and ticket counters typically close 30–60 minutes before departure depending on the route. Plan to be through security at least 90 minutes before a domestic departure and 2–3 hours ahead of an international one.

How can I find the cheapest Ethiopian Airlines flights?

For published fares, search 4–8 weeks ahead for domestic and 2–6 months ahead for international, fly mid-week (Tuesday/Wednesday) and avoid peak holiday windows. CheapoTrav also negotiates phone-only consolidator fares on Ethiopian Airlines that are not loaded into public booking engines — call +1 (815) 473-8090 to have an agent compare them against the best online price before you commit.

What are the best seats on the Ethiopian Airlines Airbus A350-900?

Look for bulkhead rows, exit rows and window seats away from the engines. Premium-cabin lie-flat seats offer the most comfort.

Which seats should I avoid on the Ethiopian Airlines Airbus A350-900?

Avoid the last few rows of each cabin (reduced recline near the bulkhead), seats next to lavatories and galley areas, and middle seats in the back third of the cabin.

Does Ethiopian Airlines offer extra-legroom seats on the Airbus A350-900?

Yes — Ethiopian Airlines sells extra-legroom seats (Main Cabin Extra, Preferred, Economy Plus or equivalent) at booking or check-in. Exit-row seats are usually included.

How many seats are on the Ethiopian Airlines Airbus A350-900?

Configurations vary by airline; tap the seat map above to see the cabin breakdown.

ETETHStar Alliance 4-Star Skytrax

Ethiopian Airlines

The New Spirit of Africa.

Africa's largest airline by passengers and destinations; only African Star Alliance member offering 5-star service.

Fleet

140

Destinations

130

Founded

1945

Country

Ethiopia

Need help booking?

Unpublished phone-only deals available

1 (815) 473-8090

Cabin experience

Seat pitch: 32 in
Wi-Fi: Paid
Entertainment: Seatback HD
Meal: Ethiopian + international menu.

Airport lounges

Cloud Nine Lounge

Addis Ababa (ADD)

Lounge

Access: Business / Star Gold

Ethiopian coffee ceremony.

Policies

Seat map explorer

Switch between Ethiopian Airlines aircraft variants to compare cabin layouts and find the best seats.

Airbus A350-900 Boeing 787-9 Dreamliner

100%

Generic 3-class (315 seats)·275 seats

Full Airbus A350-900 guide with FAQs, best seats and exit rows.

Open detailed guide

Fleet

Airbus

Airbus A350-900

300–350 seats · Ultra-long-haul

Seat map

Boeing

Boeing 787-9 Dreamliner

248–296 seats · Long-haul

Seat map

Boeing

Boeing 777-300ER

350–396 seats · Long-haul

Seat map

Notable routes

ADD ↔ JFKADD ↔ NRTADD ↔ GRU

Loyalty program

ShebaMiles

Silver

Gold

Platinum

In pictures

Reviews of Ethiopian Airlines

Real experiences from verified travelers.

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Frequently asked questions about Ethiopian Airlines

Other Star Alliance carriers

United Airlines Lufthansa Singapore Airlines Turkish Airlines Air Canada All Nippon Airways

Ethiopian Airlines

Cabin experience

Airport lounges

Cloud Nine Lounge

Policies

Baggage

Cancellation & refunds

Change fees

Pets

Unaccompanied minors

Special assistance

Seat map explorer

Fleet

Airbus A350-900

Boeing 787-9 Dreamliner

Boeing 777-300ER

Notable routes

Loyalty program

In pictures

Reviews of Ethiopian Airlines

Frequently asked questions about Ethiopian Airlines

What is the Ethiopian Airlines reservations phone number?

Where does Ethiopian Airlines fly from?

Is Ethiopian Airlines part of an airline alliance?

What is the Ethiopian Airlines carry-on baggage allowance?

How much does a checked bag cost on Ethiopian Airlines?

What is Ethiopian Airlines's cancellation and refund policy?

Does Ethiopian Airlines charge change fees?

What cabin classes does Ethiopian Airlines offer?

Does Ethiopian Airlines have Wi-Fi on board?

What in-flight entertainment and meals can I expect on Ethiopian Airlines?

How does Ethiopian Airlines's ShebaMiles loyalty program work?

Where are the Ethiopian Airlines lounges and how do I get in?

What aircraft does Ethiopian Airlines fly?

Can I travel with my pet on Ethiopian Airlines?

Does Ethiopian Airlines accept unaccompanied minors?

How do I request special assistance on Ethiopian Airlines?

When does check-in open for Ethiopian Airlines flights?

How can I find the cheapest Ethiopian Airlines flights?

Other Star Alliance carriers