What is the Japan Airlines reservations phone number?

Japan Airlines reservations can be reached at +81-570-025-031, 24 hours a day. CheapoTrav also publishes phone-only fares that are not loaded into online inventory — call us first to compare.

Where does Japan Airlines fly from?

Japan Airlines operates from 2 primary hubs — HND, NRT — and serves roughly 90 destinations worldwide with a fleet of about 165 aircraft. Founded in 1951 and headquartered in Japan, Japan Airlines is one of the larger carriers in the Asia Pacific region.

Is Japan Airlines part of an airline alliance?

Japan Airlines is a member of oneworld, which means you can earn and redeem JAL Mileage Bank miles on every oneworld partner and use oneworld lounges when flying in eligible cabins.

What is the Japan Airlines carry-on baggage allowance?

7 kg + personal item (55 × 36 × 23 cm). Items that exceed those dimensions are gate-checked and may incur a fee, so it is worth measuring your bag at home — including wheels and handles — before you fly.

How much does a checked bag cost on Japan Airlines?

20–30 kg Economy, 40 kg Business, 50 kg First. Elite JAL Mileage Bank members and passengers traveling in Business typically receive a higher free checked allowance — check your fare class on the booking confirmation for the exact entitlement.

What is Japan Airlines's cancellation and refund policy?

Flex refundable, Saver 50% refund minus admin fee. Refunds are issued to the original form of payment and typically post within 7 business days for credit cards or up to 20 days for cash and check purchases. Travel-insurance or trip-protection plans can broaden the reasons that qualify for a refund.

Does Japan Airlines charge change fees?

Saver $50–$100 + fare difference; Flex free. Same-day flight changes are usually offered as a flat-fee option (subject to availability in your original fare bucket). Note that any fare difference between the original and new flight is always payable on top of the change fee.

What cabin classes does Japan Airlines offer?

Japan Airlines sells the following cabins: Economy (33–34 in); Premium Economy (42 in); Business (Sky Suite lie-flat); First (Suite (777-300ER)). Cabin availability varies by aircraft type and route — long-haul widebody routes generally offer the full premium line-up, while short-haul narrowbody flights typically operate with Economy and a domestic First/Premium only.

Does Japan Airlines have Wi-Fi on board?

Yes — Japan Airlines offers Wi-Fi across most of its fleet. Availability by cabin: Economy — Free messaging; Premium Economy — Paid; Business — Paid; First — Paid. Connectivity is typically fastest on widebody aircraft equipped with Ka-band or Ku-band satellite service; older regional jets may still rely on slower air-to-ground systems.

What in-flight entertainment and meals can I expect on Japan Airlines?

Entertainment ranges across the cabins as follows: Economy — Seatback HD; Premium Economy — Seatback HD; Business — Seatback HD; First — Seatback HD. On the catering side, Economy passengers receive bento + western options., while Business guests enjoy air series collaborations. Pre-order meal selection is available on most long-haul routes if you book at least 24 hours before departure.

How does Japan Airlines's JAL Mileage Bank loyalty program work?

JAL Mileage Bank is Japan Airlines's frequent-flyer program, with elite tiers Crystal → Sapphire → JGC Premier → Diamond. Miles can be earned on paid flights, partner airlines, co-branded credit-card spend, and redeemed for award tickets, cabin upgrades, and ancillaries. Elite status typically unlocks priority check-in, free checked bags, complimentary upgrades when available, and lounge access on international itineraries.

Where are the Japan Airlines lounges and how do I get in?

Japan Airlines operates branded lounges at Tokyo Haneda (HND). Access is generally limited to same-day travelers in Business or First, top-tier JAL Mileage Bank elites, and oneworld elite partners. Day passes are sometimes sold subject to capacity; the flagship room is JAL First Class Lounge, known for edomae sushi counter.

What aircraft does Japan Airlines fly?

Japan Airlines's fleet of roughly 165 aircraft is built around 4 core types: boeing-787-9, airbus-a350-900, airbus-a350-1000, boeing-777-300er. Equipment is generally assigned by stage length — narrowbodies cover short and medium-haul routes, while widebodies are reserved for long-haul intercontinental flying. You can confirm the exact aircraft type for your itinerary at booking and again 24 hours before departure, since substitutions do happen.

Can I travel with my pet on Japan Airlines?

In-cabin not generally permitted; cargo program available. Carriers must fit fully under the seat in front of you, the pet must remain inside for the duration of the flight, and only a limited number of in-cabin pets are permitted per flight — book early. Service animals trained to assist passengers with disabilities travel free with documentation submitted at least 48 hours before departure.

Does Japan Airlines accept unaccompanied minors?

Ages 5–12: $80 fee, escort service. An adult must complete a release form at the airport, present government-issued photo ID, and remain at the gate until the aircraft departs. The same identification is required by the receiving adult on arrival. Connecting itineraries and overnight flights are usually restricted for the youngest age band.

How do I request special assistance on Japan Airlines?

Wheelchair / sensory accommodation free with 48-hr notice. Requests can be added during booking, in your account profile, or by calling reservations. For mobility devices, give battery and dimension details ahead of time so the airport team can pre-stage the right equipment. Pre-boarding is offered to passengers who self-identify at the gate.

When does check-in open for Japan Airlines flights?

Online and mobile check-in opens 24 hours before scheduled departure and closes 45–60 minutes before departure for most domestic flights and 60–90 minutes before international departures. Airport baggage drop and ticket counters typically close 30–60 minutes before departure depending on the route. Plan to be through security at least 90 minutes before a domestic departure and 2–3 hours ahead of an international one.

How can I find the cheapest Japan Airlines flights?

For published fares, search 4–8 weeks ahead for domestic and 2–6 months ahead for international, fly mid-week (Tuesday/Wednesday) and avoid peak holiday windows. CheapoTrav also negotiates phone-only consolidator fares on Japan Airlines that are not loaded into public booking engines — call +1 (815) 473-8090 to have an agent compare them against the best online price before you commit.

What are the best seats on the Japan Airlines Airbus A350-1000?

Look for bulkhead rows, exit rows and window seats away from the engines. Premium-cabin lie-flat seats offer the most comfort.

Which seats should I avoid on the Japan Airlines Airbus A350-1000?

Avoid the last few rows of each cabin (reduced recline near the bulkhead), seats next to lavatories and galley areas, and middle seats in the back third of the cabin.

Does Japan Airlines offer extra-legroom seats on the Airbus A350-1000?

Yes — Japan Airlines sells extra-legroom seats (Main Cabin Extra, Preferred, Economy Plus or equivalent) at booking or check-in. Exit-row seats are usually included.

How many seats are on the Japan Airlines Airbus A350-1000?

Configurations vary by airline; tap the seat map above to see the cabin breakdown.

JLJALoneworld 5-Star Skytrax

Japan Airlines

We fly higher.

Co-flag carrier of Japan and a oneworld member, recognized for industry-leading on-time performance and the Sky Suite business class.

Fleet

165

Destinations

Founded

1951

Country

Japan

Need help booking?

Unpublished phone-only deals available

1 (815) 473-8090

Cabin experience

Seat pitch: 33–34 in
Wi-Fi: Free messaging
Entertainment: Seatback HD
Meal: Bento + Western options.

Airport lounges

JAL First Class Lounge

Tokyo Haneda (HND)

Lounge

Access: First / oneworld Emerald

Edomae sushi counter.

Policies

Seat map explorer

Switch between Japan Airlines aircraft variants to compare cabin layouts and find the best seats.

Boeing 787-9 Dreamliner Airbus A350-1000 Boeing 777-300ER

100%

Generic 3-class (290 seats)·231 seats

Full Boeing 787-9 Dreamliner guide with FAQs, best seats and exit rows.

Open detailed guide

Fleet

Boeing

Boeing 787-9 Dreamliner

248–296 seats · Long-haul

Seat map

Airbus

Airbus A350-900

300–350 seats · Ultra-long-haul

Seat map

Airbus

Airbus A350-1000

350–410 seats · Ultra-long-haul

Seat map

Boeing

Boeing 777-300ER

350–396 seats · Long-haul

Seat map

Notable routes

HND ↔ JFKHND ↔ DFWNRT ↔ HELHND ↔ LHR

Loyalty program

JAL Mileage Bank

Crystal

Sapphire

JGC Premier

Diamond

In pictures

Awards & recognition

Skytrax World's Best Economy Class — multi-year

Reviews of Japan Airlines

Real experiences from verified travelers.

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Frequently asked questions about Japan Airlines

Other oneworld carriers

American Airlines Alaska Airlines British Airways Qantas Cathay Pacific Qatar Airways

Japan Airlines

Cabin experience

Airport lounges

JAL First Class Lounge

Policies

Baggage

Cancellation & refunds

Change fees

Pets

Unaccompanied minors

Special assistance

Seat map explorer

Fleet

Boeing 787-9 Dreamliner

Airbus A350-900

Airbus A350-1000

Boeing 777-300ER

Notable routes

Loyalty program

In pictures

Awards & recognition

Reviews of Japan Airlines

Frequently asked questions about Japan Airlines

What is the Japan Airlines reservations phone number?

Where does Japan Airlines fly from?

Is Japan Airlines part of an airline alliance?

What is the Japan Airlines carry-on baggage allowance?

How much does a checked bag cost on Japan Airlines?

What is Japan Airlines's cancellation and refund policy?

Does Japan Airlines charge change fees?

What cabin classes does Japan Airlines offer?

Does Japan Airlines have Wi-Fi on board?

What in-flight entertainment and meals can I expect on Japan Airlines?

How does Japan Airlines's JAL Mileage Bank loyalty program work?

Where are the Japan Airlines lounges and how do I get in?

What aircraft does Japan Airlines fly?

Can I travel with my pet on Japan Airlines?

Does Japan Airlines accept unaccompanied minors?

How do I request special assistance on Japan Airlines?

When does check-in open for Japan Airlines flights?

How can I find the cheapest Japan Airlines flights?

Other oneworld carriers